Skills for Active Listening

Brought to you by: American Institute for Preventive Medicine

Step 7: Communication & Stress

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Systematic Stress Management:

Step 7 - Active Listening

To improve listening skills, become a more ACTIVE listener. Three techniques that help are: paraphrasing, clarifying, and giving feedback.

Paraphrasing

This is simply saying back in your own words what you think someone has said. Example: “Do you mean...”

Stress Management Quick Links

STEP 7: Communication And stress

Introduction

Clarifying

This is like paraphrasing, but questions are asked in order to gain more information. Example: “Would you tell me more about...”

What is Your Ear-Q?

Ten Blocks of Listening

Listening Blocks

Feedback

Skills for Active Listening

This technique is used following paraphrasing or clarifying. Feedback is sharing some thoughts by the listener as a result of understanding what was said. An example of an opening phrase is, “It sounds like...”

Improving Your Ear-Q

Assertiveness

Assertiveness Inventory

Assertiveness with Other People

The Benefits of Assertiveness

Assertiveness Training - The L.A.D.D.E.R. Technique

My Practice L.A.D.D.E.R.

Step 1: Understanding Stress

Step 2: Stress Management at Work

Step 3: Type A & B Behavior Patterns

Step 4: Biofeedback Training & Relaxation

Step 5: Thinking Differently

Step 6: Time Management

Step 7: Communication & Stress

SEE ALL STRESS ARTICLES

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