Systematic Stress Management Program

Step 7: Communication & Stress Section

Assertiveness Training - The L.A.D.D.E.R. Technique

If you’re looking for a way to practice being more assertive in your communication, try the L.A.D.D.E.R. technique. It is a step-by-step procedure for being more assertive.

Step 1

Look at your needs, wants, rights, and feelings about the situation. Establish a goal for what you wish to accomplish.

Step 2

Arrange a meeting that is convenient, where you and the other person can speak comfortably.

Step 3

Define the problem clearly to the other person. Be specific.

Step 4

Describe your feelings using “I” messages. “I” messages let you take responsibility for your feelings. You are not blaming others for how you feel. It helps to connect the feeling statement with a behavior of the other person. For example, “I felt hurt when you didn’t acknowledge my work.” rather than “You hurt me when you ignored me.”

Step 5

Express and explain your remarks in an assertive manner using clear sentences. Be aware of your eye contact, hand gestures, posture, voice tone, and facial expression.

Step 6

Reinforce your remarks by noting the positive outcomes.

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