Assertiveness Training

Brought to you by: American Institute for Preventive Medicine

Step 7: Communication & Stress

Assertiveness Training - The L.A.D.D.E.R. Technique

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Systematic Stress Management:

Step 7 - LADDER Technique

If you’re looking for a way to practice being more assertive in your communication, try the L.A.D.D.E.R. technique. It is a step-by-step procedure for being more assertive.

Stress Management Quick Links

STEP 7: Communication And stress

Step 1

Introduction

Look at your needs, wants, rights, and feelings about the situation. Establish a goal for what you wish to accomplish.

What is Your Ear-Q?

Ten Blocks of Listening

Step 2

Listening Blocks

Arrange a meeting that is convenient, where you and the other person can speak comfortably.

Skills for Active Listening

Step 3

Define the problem clearly to the other person. Be specific.

Improving Your Ear-Q

Assertiveness

Step 4

Describe your feelings using “I” messages. “I” messages let you take responsibility for your feelings. You are not blaming others for how you feel. It helps to connect the feeling statement with a behavior of the other person. For example, “I felt hurt when you didn’t acknowledge my work.” rather than “You hurt me when you ignored me.”

Assertiveness Inventory

Assertiveness with Other People

The Benefits of Assertiveness

Step 5

Assertiveness Training - The L.A.D.D.E.R. Technique

Express and explain your remarks in an assertive manner using clear sentences. Be aware of your eye contact, hand gestures, posture, voice tone, and facial expression.

My Practice L.A.D.D.E.R.

Step 6

Reinforce your remarks by noting the positive outcomes.

Step 1: Understanding Stress

Step 2: Stress Management at Work

Step 3: Type A & B Behavior Patterns

Step 4: Biofeedback Training & Relaxation

Step 5: Thinking Differently

Step 6: Time Management

Step 7: Communication & Stress

SEE ALL STRESS ARTICLES

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